Cancellation policy

At HeyJimmy, we understand that plans can change. This policy explains how order cancellations are handled to ensure a smooth and transparent experience.

Order Cancellation

You may cancel your order before it is dispatched from our warehouse. We recommend contacting us as soon as possible after placing the order to ensure timely cancellation.

Once an order has been processed or shipped, it cannot be cancelled. However, you may request a return after delivery as per our Return Policy.

How to Request Cancellation

To cancel your order, please contact our support team with your order details:

Our team will confirm whether your order is eligible for cancellation.

Refund for Cancelled Orders

If your order is successfully cancelled before dispatch:

  • A full refund will be initiated

  • Refunds are processed to the original payment method

  • Please allow 5–7 business days for the refund to reflect

Orders Already Dispatched

If your order has already been shipped:

  • Cancellation is no longer possible

  • You can request a return after delivery, subject to our Return Policy

Important Notes

  • Orders may be processed quickly, especially during sales, limiting the cancellation window

  • HeyJimmy reserves the right to cancel orders due to stock issues, pricing errors, or payment verification failures

  • Refund timelines may vary depending on your bank or payment provider

Contact Us

For any cancellation-related queries, feel free to reach out: