Shipping policy

At HeyJimmy, we are committed to delivering your orders quickly, safely, and reliably across India. Please read our shipping policy below to understand how we process and deliver your orders.

Order Processing

All orders are processed within 24–48 hours after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is processed and dispatched, you will receive a confirmation message along with tracking details.

Shipping Charges

  • Free Shipping on all orders above ₹4999
  • A standard shipping fee may apply to orders below ₹4999, which will be calculated at checkout

Delivery Timeline

We aim to deliver your order as quickly as possible:

  • Metro Cities: 2–4 business days
  • Other Cities & Towns: 3–7 business days

Please note that delivery timelines may vary depending on your location, courier availability, and unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your order in real-time.

Packaging & Safety

We take extra care in packaging all products, especially delicate camera gear. Orders are securely packed using protective materials to ensure they reach you in perfect condition.

Delivery Partners

We work with reliable courier partners to ensure safe and timely delivery across India. The courier partner is selected based on your location to provide the best service.

Delays & Exceptions

While we strive to meet delivery timelines, delays may occur due to:

  • Remote locations
  • Weather conditions
  • Courier partner delays
  • High order volumes

We appreciate your patience in such situations and will keep you informed.

Incorrect Address / Failed Delivery

Please ensure that your shipping address and contact details are accurate. If a delivery fails due to incorrect details, additional shipping charges may apply for re-dispatch.

Damaged Packages

If you receive a package that appears damaged or tampered with, please:

  • Do not accept the delivery if visibly damaged
  • Record an unboxing video upon receiving the package
  • Contact our support team immediately for assistance

Contact Us

For any shipping-related queries, feel free to reach out:

📧 Email: support@heyjimmy.in
📞 Phone: +91-9321603416

Important Note

Delivery timelines are estimates and not guaranteed. By placing an order, you agree to the terms outlined in this shipping policy.