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Return Policy

Details About Return Policy

We believe in 100% customer satisfaction! And in order to give you an exceptional shopping experience, we have made our return policies, transparent, easy, and fast. In any case, if you are not satisfied with your purchase, you can opt for our easy return process.

Eligibility Conditions For All Returns:

All returns made should be aligned with our refund policies and guidelines. Kindly read all the terms and conditions carefully before return. Hey Jimmy Co reserves all the rights to refuse any return or to charge a minimum of 25% restocking fee, in case any return does not comply with our policies or eligibility conditions.

  • Each and every item returned will only be accepted if they are returned in their original unaltered, unopened and unused condition.
  • The returned item must include an intact UPC tags and labels along with all the packing material, manuals, all supplied accessories, and blank warranty cards.
  • In case of claiming any missing item or item damaged in the transit, the claim should be made within 24 working hours of receiving the package. Any claim made after that will not be covered under our return policies. You can email us at
  • All shipping and handling charges are non-refundable.
  • Shipping and handling fees on all items purchased from us are non-refundable under all circumstances. The shipping cost is the responsibility of the customer. Once an item is shipped, if refused, the return shipping fees will be deducted from the total refund.

Non-returnable items:

The following items/products cannot be returned:

  • Any underwater equipment that has been used or tested in water cannot be returned.
  • Any product that has been ordered specially or any product that has been tagged as non-refundable on the website cannot be returned.
  • If a product is received defective, it shall be repaired, exchanged, or refunded at our discretion for the same model or manufacturer’s equivalent model. If any product is received incorrectly, please contact us immediately and we will do whatever possible to resolve the issue as soon as possible.

Refunds And Credits:

  • All refunds take 6-9 business days to reflect on your account.
  • A refund will be initiated after receiving and inspecting your item(s).
  • In most of the cases, you may expect your refund to be in the form of the mode chosen during the original purchase.
  • All the refund checks will be issued no sooner than 10 business days after the date of the original purchase.

Note: All shipping and handling charges are non-refundable.


A fantastic organization! Great customer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly.

Deepti Rawal

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